Refund policy
Return/Exchange Policy
• All items purchased from The Branding Iron can be returned or exchanged within 15 days of purchase. After 15 days, all sales are final, and we will not be able to issue a refund or exchange.
- If you have to return an item purchased online, a return label has been provided (USA purchases only). You must return the item within 15 days of purchase. There is a restocking fee of 15% for each individual item retailing $50.00 or more (before any discounts). We cannot sell used merchandise. If the product is received and not in its original condition (signs of wear, for example) a restocking fee of 30% will be taken from your refund. Shipping will not be refundable since we have paid for your return label. There is no restocking fee for item for item exchanges.
• To be eligible for a return or exchange, your item must be in unused condition and include all accessories. Original packaging must also be included with your return or exchange.
• If you are returning or exchanging an item due to damage during shipping, please see the instructions under the section below.
• Customer is responsible for all postage/shipping charges on exchanged items. All postage/shipping charges associated with your return or exchange are nonrefundable.
• When returning an item back to us, please email us at: brandingirontombstone@gmail.com , so we may guide you in the process.
• Please use these addresses below for returns/exchanges/repairs (if no return label was provided):
• Post Office – The Branding Iron, P.O. Box 340, Tombstone, AZ 85638
• UPS/Fed Ex – The Branding Iron, 503 E. Allen St., Tombstone, AZ 85638
• We do not guarantee that we will receive your returned or exchanged item. If you are shipping an item over $75.00, we recommend sending your returns/exchanges with tracking and insurance in case of loss during shipping.
• Once we receive and inspect your return or exchange with the requested documentation, we will notify you.
• Any refunds processed will automatically be credited to your credit card or original method of payment, within a certain amount of days.
• If you have any problems after 15 days, we will work with you as best we can. We at The Branding Iron are committed to our customer’s satisfaction and hope to provide you with an enjoyable online shopping experience!
Online Purchases
USA shipping: If you have to return an item, a return label has been provided. Before returning the item, please email us at brandingirontombstone@gmail.com with the subject "Return of Online Order". Let us know the reason for the return in the email. Include your name, order number, and preferred method of contact information (email or phone).
You must return the item within 15 days of purchase.
For exchanges, you (the customer) is responsible for return shipping of the item back to you. You will be charged for that when we are ready to ship the item back to you that we are exchanging.
We cannot sell used merchandise. If the product is received and not in its original condition a restocking fee of 25% will be taken from your refund. Shipping will not be refundable since we have paid for your return label.
International (outside of USA)shipping:
EU Customers — Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. This is your statutory right under the EU Consumer Rights Directive.
To exercise your right of withdrawal, notify us within 14 days of delivery by contacting us at brandingirontombstone@gmail.com or by mail at The Branding Iron, P.O. Box 340, Tombstone, AZ 85638 USA. Once we receive your cancellation notice, you have an additional 14 days to return the item(s).
Refunds will be issued within 14 days of receiving the returned goods, using the same payment method used for the original purchase. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Please note: Certain items may be exempt from the right of withdrawal, including custom or personalized products, and sealed goods that are not suitable for return due to health or hygiene reasons once opened.
Damages During Shipping
• If an item that you purchased from us was damaged during shipping, please notify us at: brandingirontombstone@gmail.com with the subject "Item Damaged in Shipping" and we will advise you of your option to return the item for a full refund, or the option to exchange the item for something else.
• When shipping your item back to us, please include the following: Name, Mailing Address, Email, Phone Number, Copy of Original Receipt and a description of the damage.
• Please use the addresses in the RETURN/EXCHANGE POLICY above to ship your return/exchange/
• We recommend sending your returns with Tracking and Insurance in case of loss during shipping.
- We will make every effort to fill and ship your order in a timely fashion. If we are unable to do so, we will issue a full refund. You may contact us at brandingirontombstone@gmail.com at any time for assistance or questions.